Another important prerequisite for preparing a good offer is the skills of the expert making it. These are divided into:
Knowing the client’s needs - communication (email or phone) after receiving the request is essential (here the expert finds out the basic parameters necessary for preparing the offer),
Geographical skills (seasonality of the particular country) – when making an offer to the client, we try to recommend suitable travel options based on seasons and time difference (it is possible to use the free Yr.no. app for weather tracking),
Knowledge of airlines (flight combinability), navigating the terms and conditions (change / cancellation) – when sharing information with the client, it is useful to know the possibilities of what airlines can be combined, and how to achieve the right flight connections, but also the price. It is essential to constantly monitor airline offers and the creation of new routes, etc.
We divide airlines into:
traditional (IATA): Emirates, Austrian Airlines, Air France, etc.,
low-cost: Ryanair, Wizzair, Easyjet, etc.
Airline alliances - in relation to ticket combinability, it is important to know the individual airlines and the Alliance to which they belong. The advantage of alliances is better airline continuity when creating offers combining multiple airlines. (We currently recognise three major alliances, namely Star Alliance, Oneworld and SkyTeam.),
An overview of current price quotes, error fares, etc.,
Knowledge of airports (checking the minimum connecting time) - if working in individual booking systems, the use of abbreviations of individual booking systems is essential. Airport identification and abbreviation identification can be converted using a link,
Sales experience - if we want to sell the client on the offer and convince them of its benefits, it is essential to have sales experience that will help successful conversion (using promotions through the marketing department, etc.),
Knowledge of IATA (International Air Transport Association) - airline and airport codes can be found at this link,
Foreign languages (English) - essential when communicating with airlines to address individual client needs and more,
ICAO phonetic alphabet - used in communication with the airline to identify booking codes, first or last name – if this cannot be identified straight away.